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FAQ

Basics

graph.me?

Start quick polls in no time. Use graph.me votings as a trend indicator, get quick feedback on products, ideas and hot topics. Give your customers some influence and get to know your audience better with demographic filters.

Simply invite people to graph.me or embed a fully customizable poll widget on your own site, blog or facebook page.

FAQ Find Answers Got Questions

Registration and accounts

When do I need to register?

You need to register for starting your own polls on graph.me. It also makes sense if you want to vote in graph.me polls from time to time, as you have to fill in personal and demographic data just once, these being saved to your profile automatically.

What do I need to do to register?

Use the link in the top right header or the button beneath the intro. Then select the account type that suits your purpose, choose a username and password and fill in your email address. You can use Facebook Connect instead. If you selected a Pro Account please follow our instructions in the payment dialog.

After you have registered we‘ll send you an email asking you to verify your account. Done.

What does it cost?

Nothing, basically. Means the graph.me Basic Account is free and will be. We kindly ask you for money only if you select a Pro Account.

What are the accounts I can choose from?

You can start for free with a Basic Account including the most important features. There are a few restrictions though: Polls have a maximum number of 250 answers (participants can still vote, but you will only be able to see the most recent 250). Demographic filters are somewhat limited, as are Widgets. Overview

If you want to use graph.me‘s full feature set, you should go for a Pro Account which you can get for 30 days, 90 days or a whole year. And if you and your company have really big plans with graph.me we have a Corporate Account up our sleeve, including full support and individual feedback solutions. Contact us and we‘ll tell you what we can do for you.

What are the Pro features in detail?

These are the Pro features available with a graph.me Pro Account as long as you have it and forever with a Pro Poll (pay as you go):

  • View more than 250 votes/poll (in Basic a poll can still be open, but you can only see the most recent 250 votes)
  • More than 1 demographic filter, much greater selection of predefined characteristics
  • Define your own demographic filters
  • Decide whether to disclose poll results or not
  • Create and save custom widget designs
  • Widgets with automatic updates and poll history
  • Download PDF reports for every poll, charts as png images and the raw data (Excel, CSV)
  • Exclusive rights of use for your poll results
  • Faster email support (24h)

 

Can I upgrade from Basic to Pro Account later?

Yes, anytime. By upgrading to a Pro Account you can use the Pro features on all the polls you have ever started. And see more than just 250 votes.

Are Pro features also available for just one single poll?

Yes. You can get all the Pro features on a poll even with a Basic Account by switching from Basic to Pro in Start poll view. We charge a one-time fee („pay as you go“), which gives this poll Pro status forever.

Basic > Pro

Do I have to quit my Pro Account?

No, it just expires and will be downgraded to a Basic Account automatically, you won‘t be charged again. Of course you can renew your Pro Account anytime simply by hitting the appropriate button in the blue header.

What changes when my Pro Account has expired?

It will be downgraded to a Basic Account. With all its restrictions: Only the 250 most recent votes will be displayed, widgets that show your most recent polls won‘t be updated anymore, the optional poll history is gone. You can only use a limited feature set for new polls and new widgets. However, the demographics you have set in polls when your Pro Account was active remains, already embedded widgets keep their custom design.

Saved widget designs will be available again for new widgets after upgrading to Pro once more.

What are you doing with my data?

We treat all the data submitted to graph.me with utmost caution and in accordance to German laws (Bundesdatenschutzgesetz). All the data will only be used anonymised. We won‘t disclose your account name, your email or any other identity information to third parties without your explicit consent. Only Manui GmbH as the company that operates graph.me has access to that data.

Further information:

Privacy policy, Statement of data usage, General business terms

Starting polls

Which poll types are there?

You can choose from different poll types besides yes/no and Multiple Choice questions. Use a 1-5 scale for likelihood, rating or sympathy and get the trend displayed in a special gauge. Or ask people what they're willing to spend on your product and get numerical results displayed with statistic benchmarks and a distribution chart.

How do demographic filters work?

When starting a poll you can choose from a variety of personal and demographic criteria participants have to provide with their vote. The results get much more meaningful and valuable, as you can filter all the votes by this criteria and identify subsets (e.g. men or people at a certain age).

demographic filters on graph.me

What information can I get from poll participants to use as filters?

It depends on whether you use a Basic or Pro Account on graph.me. With a Basic account there‘s a maximum of one filter, whereas you can choose from three predefined criteria (gender, year of birth, postcode).

One of the benefits of a Pro Account is that you can set as many filter criteria as you want, though you probably shouldn‘t ask participants for too much background info in a quick poll. We suggest a maximum of three. Choose from a variety of predefined criteria...

Can I define my own filter criteria?

...or define your own with a Pro Account (for example „Which smartphone do you use?“).

Do polls run forever or can I close the voting after some time?

You decide: A poll can run 20 minutes, 7 days, 3 months or forever. You set the individual duration when creating a poll, can edit these settings later or simply hit start and stop.

individual duration of polls

Is there a way not to disclose results to poll participants?

Again, it depends on whart account you‘re using. With a pro account you can choose whether participants can view the results. If not, the only thing they see is a confirmation message after voting. It works the same on graph.me and in graph.me widgets. By the way, if you change your mind or want to show the results after voting is already closed you can change this setting anytime.

disclose/undisclose poll results

Are polls always listed in graph.me's public poll catalog?

Basically yes. But there‘s a setting in the Start poll view that let‘s you keep a poll „private“ (see „Further Options“). A private poll can only be accessed via direct link or a widget.

private polls

Can I edit or delete polls later on?

Yes. If you make essential changes to a poll (e.g. answers, title, description) you should bear in mind that this can bias results.

Umfragen bearbeiten

Umfragen bearbeiten

How do I get enough poll participants?

It is on you. Invite people via Facebook, Twitter, Google+, Xing or email. Or embed a poll widget on your site, blog or facebook page (Link zu Tab Maker / allfacebook.de Post / Post im graph.me Blog).

Mehr Umfrageteilnehmer

Mehr Umfrageteilnehmer

Do participants have to register at graph.me to vote?

No, anyone can vote. Non registered users can save their demographic data to a cookie, so they won‘t have to fill this in again in the next poll.

Can I export poll charts and results?

Yes, provided you have a Pro Account. Download a PDF report with all the results and filter subsets summarized, plus time-wise distribution of votes. Charts are seperately available as png images, ready to use in your next presentation. In addition to that you can grab the raw data as an Excel or CSV file.

Report, charts and raw data

Widgets

How do graph.me widgets work?

You can embed a graph.me poll widget on as many sites as you want. To question the readers of your blog or in a certain post, your onlineshop‘s customers during checkout, the visitors of your site or your fans on Facebook. To get feedback from your audience right where your audience is. graph.me generates a snippet of javascript code that you paste into your site‘s html where you want the widget to be displayed.

Voting and demographics filters work as they do on „mother“ graph.me.

What widget types are there?

With both Basic and Pro Account you can create a widget for every single poll. If you have a Pro Account there‘s another widget type available in your poll catalog: A widget that automatically loads your most recent poll, plus a full poll history as an option. So you have to embed this thing just once and it gets updated every time you start a new poll.

What widget sizes are available?

There are two predefined formats: Sidebar and Fullsize. Expectedly a small Sidebar widget is perfect to fit into a blog‘s sidebar, for example. A Fullsize widget uses more space and is the right choice for embedding it into a post. Both formats can be further adjusted (Sidebar 180-300px width, Fullsize 400-800px).

Sidebar

Fullsize

Can I adjust the widget design to my website's design?

If you have a Basic Account, no. Though you can still choose from predefined designs.

Using a Pro Account you have a lot more options and can customize every single parameter, plus save your own designs. This is what can be modified:

  • Background color
  • Fonts
  • Text colors
  • Button colors and effects
  • Chart colors and effects

With both Basic and Pro Account you can decide whether to display sharing buttons in your widget.

Questions?